Privacy Policy
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Meva Cleaning Solutions Ltd ('we', 'us', 'our') is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal data when you visit our website or contact us about our services.
We are the data controller for the personal data we process about you. This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Meva Cleaning Solutions Ltd is a professional cleaning company providing commercial and residential cleaning services across Greater Manchester, Cheshire, Merseyside and Lancashire.
If you have any questions about this privacy policy or our data practices, please contact us at:
Email: [email protected]
Phone: 07782 142250
2. What Personal Data We Collect
We may collect and process the following personal data about you:
- Name — to address you correctly and identify your enquiry.
- Email address — to respond to your enquiry and send you information about our services.
- Telephone number — to contact you regarding your enquiry or quotation.
- Message content — the details you provide in your enquiry or quotation request.
- Service type — the type of cleaning service you are enquiring about.
3. How We Collect Your Data
We collect personal data directly from you when you:
- Complete and submit the contact or quotation form on our website.
- Contact us by telephone or email.
- Engage with us in connection with a service we provide.
4. How We Use Your Personal Data
We use your personal data for the following purposes and on the following legal bases under UK GDPR:
- To respond to your enquiry or quotation request — Lawful basis: Legitimate interests (responding to a direct request from you).
- To provide and manage the cleaning services you have requested — Lawful basis: Performance of a contract.
- To comply with legal or regulatory obligations — Lawful basis: Legal obligation.
- To send you information about our services where you have requested it — Lawful basis: Legitimate interests or consent, as applicable.
5. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
Enquiry and contact form data is retained for up to 2 years from the date of your last contact with us. Data relating to ongoing or completed service contracts is retained for up to 6 years in accordance with HMRC requirements.
6. Who We Share Your Data With
We do not sell, rent or trade your personal data to third parties. We may share your data with:
- Service providers who assist us in operating our website and delivering our services (for example, our website hosting provider), where they are bound by appropriate data processing agreements.
- Professional advisers such as accountants or solicitors, where necessary.
- Law enforcement or regulatory authorities, where required by law.
7. Transfers Outside the UK
We do not routinely transfer your personal data outside the United Kingdom. If any transfer is necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR.
8. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access — you may request a copy of the personal data we hold about you.
- Right to rectification — you may ask us to correct inaccurate or incomplete data.
- Right to erasure — you may ask us to delete your personal data in certain circumstances.
- Right to restriction — you may ask us to restrict the processing of your data in certain circumstances.
- Right to data portability — you may request your data in a structured, commonly used format.
- Right to object — you may object to processing based on legitimate interests.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.
9. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small text files placed on your device. We use only essential cookies necessary for the website to function correctly. We do not use tracking or advertising cookies.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns or requests regarding this privacy policy or our data practices, please contact us: